Troubleshooting Common Validation Rejects

Clearing Machine Errors: is done by simply pushing the FUNCTION button while the error is diplayed. As each error is cleared, any previous errors will be displayed on the CCC. Press the FUNCTION button to clear each error. After all errors are cleared and no faults or malfunctions are left in the machine, it will return to STANDBY state.

Reject - Speed

  Symptom:
  The transport motor speed is not correct.
  This is a reject message.
  The bill was rejected because the transport motor did not run at constant speed during validation.

Corrective Action:

  1. An object is possibly hung-up or jammed in the track.
  2. If bills are frequently rejected for this message, check for tight, binding, or sticky rollers, belts, or flipper.
  3. Check that the timing belt tension is not too tight.
  4. Check that the +12 VDC supply in the power control center is correct.
  5. All non-technical actions have been taken. HPWS typically has a two day turn around on all electronics.
  Note: If a bill is left in the transport for than five seconds, the bill changer will go into SELF-CLEAR

L Hopper Empty

  Symptom: The left hopper is empty

  Corrective Action: The bill changer was shutdown because the count from the left hand hopper was not satisfied within 180 seconds.   One Change bucket will have an incorrect change load from the hopper.

  1. Check the left-hand hopper. If not empty or low on coins, check for dirt buildup on the coin path or a jammed hopper.
  2. If the hopper looks OK, check the change buckets to see if one is overloaded with coins from the left-hand hopper.
  3. If it is overloaded, check the left coin detector or the wiring to the detector. If these check OK, replace the CCC.
  4. If the buckets are not overloaded, reset the bill changer and TEST VEND to see if the left-hand hopper runs. If the motor does not run, check the motor and wiring to it. If OK, replace the CCC.
  5. To restore the bill changer to operation, press the FUNCTION button after correcting the problem.
  6. NOTE: In the event a customer claims to have been "shortchanged" on a $10 or $20 bill when this fault occurred, after re-setting the changer to normal operation the HOPPER button can be depressed to verify if this did happen. In the normal mode, press the HOPPER button to display the last three denominations accepted. If a $10 OR $20 bill was short changed, the display will show a 1/2 to the left, and either a $10 or $20 to the right indicating the denomination that the customer was short changed.

R Hopper Empty

  Symptom: The right hopper is empty.

  Corrective Action: Changer was shutdown because the count from the right hand hopper was not satisfied within 180 seconds.
  One change bucket will have an incorrect change load from the right hand hopper.

1. Check the right-hand hopper. If it is not empty or low on coins, check for dirt build-up on the coin path or a jammed hopper.
2. If the hopper looks OK, check the change buckets to see if one is overloaded with coins from the left-hand hopper.
3. If it is overloaded, check the left coin detector or the wiring to the detector. If these check OK, replace the CCC.
4. If the buckets are not overloaded, reset the bill changer and TEST VEND to see if the right-hand hopper runs. If the motor does not run, check the motor and wiring to it. If it is OK, replace the CCC.
5. To restore the bill changer to operation, press the FUNCTION button after correcting the problem.
6. See not #6 on L HOPPER EMPTY

1 52078020 (1)BC-1400 Bill Changer Assembly
2 65037816 (1)- Cabinet Weld Assembly (Charcoal Brown)
3 65071330 (1)- Door Assembly (Charcoal Brown)
4 65061806 (1)- Door Weld Assembly W/Lock Cyl & Key (Charcoal Brown)
5 45062001 (2)- -T-Handle Assembly - (visible from front of door)
6 70134103 (1)- -Carriage Bolt (10-24 x 3/4)
7 25064401 (1)- -Tension Spring
8 21357815 (1)- -Lock Nut (1/2-13 Hex)
9 25164401 (1)- -Spring Strap
10 35027708 (1)- -Lock Bar Assembly
35025506 (1)- -Lock Lever and Bracket Assembly
11 35068302 (1)- -Lock Plate
12 45048909 (1)- -Service Label
13 25190002 (1)- -Sponge Rubber Pad
14 25199101 (1)- -Lock Bar Stop Bracket
15 25224901 (2)- -Lock Bar Flat Spring
16 65064403 (1)- -Front Panel Assembly
17 REF (2)- Hi-Capacity Hopper Assembly
65027608 (2)- - -Nickel, Dime, and Quarter Hopper
65027609 (2)- - -Quarter, Dollar Coins, and Token Hopper
18 65068501 (1)- -Bill Acceptor Transport Assembly
19 65046803 (1)- -Dual Bill Stacker Assembly
20 45034605 (2)- -Bill Box Assembly
21 65069001 (1)- Control Computer Assembly
22 25164606 (1)- Hopper Retainer Bail
23 25166502 (1)- Stop Rod
24 25228001 (2)- Junction Box and Filter Assembly
25175801 - -Junction Box Cover Assembly
25 70092108 (2)- -Solderless Connector
26 70124004 (1)- -Cup Washer
27 70134112 (1)- -Special Ground Screw (Green)
28 25152704 (1)- -Filter and Lug Assembly
29 25078403 (1)- -Cord and Plug Assembly
30 70232201 (1)- -Strain Relief (Right Angle)
31 70232203 (1)- -Strain Relief
32 70093401 (2)- Cable Clamp
33 70093403 (1)- Cable Clamp
34 70093402 (1)- Cable Clamp
35 35085701 (1)- Guide Rail Assembly (L.H.)
36 35085801 (1)- Guide Rail Assembly (R.H.)
37 65058012 (1)- Coin Dispenser Assembly (BC-1400)
38 35120701 (1)- -Empty Light Harness Assembly
39 35110901 (1)- Chute Overlay Bracket
40 35118801 (1)- Transport Harness Assembly
41 45070302 (1)- Heater Harness and Plug Assembly
42 25234001 (1)- -Flexible Heater
43 25234101 (1)- Thermostat Assembly
44 45060002 (1)- Coin Chute Assembly
45 35099801 (1)- Holder and Stud Assembly
46 45078001 (1)- Power Control Center with Bracket
47 25111202 (1)- -Cash Box Push Bar
48 35111401 (1)- -Thermostat Mounting Bracket
49 45060803 (1)- -Guide Plate (Control Computer)
50 65067901 (1)- -Main Harness Assembly
51 25112901 (2)- -Support Post
52 35121601 (1)- -Coin Cup Cover
25231313 (1)- -Accessories Bag Assembly (Not Shown)
25030901 (1)- - -Warning Label
70121408 (1)- - -Spacer
25070232 (1)- - -Bill Insertion Label ($1 & $5)
25070233 (1)- - -Bill Insertion Label ($1, $5, $10 BL)
25070234 (1)- - -Bill Insertion Label ($1, $5, $10, $20)
25165802 (1)- - -Hopper Identification Label
25239601 (1)- - -Decal - $10 (BC-1400 Only)
25239602 (1)- - -Decal - $10 & $20 (BC-1400 Only)
47002002 (1)- - -Decal - Wait $20
47002005 (1)- - -Decal - Wait $10
47002004 (1)- -Wait Label (Change Return)